I worked in litho for nearly 30 years, as a journeyman litho film stripper, managed multiple shops, have loved CorelDRAW, and now absolutely HATE it, all because of their customer support.īecause there were minor revisions within CorelDRAW X5 from Graphics Suite 12, it made sense to finally upgrade to it well after its release, so I purchased a copy from a reputable source,. I even assembled a compensation curve for CMYK conversion for litho printing around 2003, because it was so much different than that of PhotoShop at the time, so that the color correction was better.
Read full review of CorelĬorel Customer Support is the worst of all possible options, and now has me hating what used to be my favorite program for about 2 decades.īeing an avid CorelDRAW use and advocate since its inception many years ago, I've upgraded many times through CorelDRAW 3, 5, 7, 12, then X5. Please help me to do this upgrade at a REASONABLE rate and I will return or you can void the unopened Ultimate 2019 software Those representatives were very helpful and informative which is why I keep using Corel
They are unable to authorize any customer accommodation though I have made several callsĬustomer loyalty should be appreciated and recognized - I want to get the update and tech support to install it (your tech support has been depleting for the past several years since it left England. Your customer service is provided by clerks in the Philippines.
Therefore I have NEVER opened the product and you now have the Paint shop pro Ultimate 2020 - I would like to return/void or exchange the UNOPENED 2019 for the UPDATED 2020 and respectfully pay a $20 difference for the upgrade from 2018 to 2020 since I ALREADY paid for upgrade to 2019 I purchased the Corel paint shop pro ultimate 2019 on March 2019 but had a death in my family with funeral etc I had to relocate etc. I have been a steady Corel pain shop pro customer when it was still under Jasc software over 12 years consistent loyalty. I'm already stressed over this, without straining to understand broken English in a complex discussion. I would also like to speak with a person that speaks good English, as well. Where is the customer service? Where is the concern for the consumer? I'm not seeing it. I could not possibly be more upset and angry. I have videos I need to burn for Christmas, Program was working great until this glitch that is preventing me from finishing my project. This is ludicrous that I can't get support to fix this problem for a program I recently began using on a new computer. Have been lied to repeatedly as to when that will happen. Since then, I have called and/or emailed daily trying to find out when someone will contact me.
12-4-19 sent system reports as requested in order to get problem resolved. Spent hours with Vijay, uninstalled and reinstalled program, cleared temp files. Once DVD window pops up, entire program freezes/locks up. Yet another reason why I am dissatisfied about the service I am receiving.When finished with video project on Videosuite, next step is to burn DVD. I also note that Corel's website does not really allow customers to make stage 2 complaints because the hyperlink to do so fails to work.
I will be happy to send you the pdf if you provide me an alternative way of doing it. I have evidence of the email exchanges with the adviser, however this Complaints Board form does not allow me to attached pdf-s. It was obvious that the aim of the Customer Service was to get the emails responded to meet some sort of performance target without really caring about me, as a customer. There is no humanly possible way that my communications were being taken seriously. This type of behaviour amounts to passive aggression. It was frustrating to repeat the same question again and again, and obtain answers that did not acknowledge the information I had provided.
Instead, they responded through copy-and-paste emails. This adviser failed to answer my questions.
The service I received was unsatisfactory. Instead, I asked for a step-by-step guide to solve the problem. I also explained I did not want a remote session to fix the problem due to safety considerations. I contacted Corel's Customer Service and explained the exe file stayed in my downloads folder but did not execute. I had troubles executing Animations Essential Brush Pack.